To reach the head office

Industrial Alliance Insurance and Financial Services
Customer Service

1080 Grande Allée West
PO Box 1907, Station Terminus
Quebec City, Quebec G1K 7M3
Telephone: (418) 684-5000
Toll-free: 1-800-463-6236
Fax: (418) 684-5106
E-mail: customers@inalco.com

To reach the Ontario Offices

Ontario Regional Office

160 Eglinton Avenue East, 7th Floor
Toronto, Ontario M4P 3B5
Telephone: (416) 487-0242
Toll-free: 1-800-268-8882
E-mail: oro@inalco.com

Toronto Service Centre

522 University Avenue
Toronto, Ontario M5G 1Y7
Telephone: (416) 598-2122

National Accounts Regional Sales Offices

Accident Insurance

Industrial Alliance Insurance and Financial Services
Customer Service, Accident Insurance (CAE2554)

PO Box 1907, Station Terminus
Quebec City, Quebec G1K 9Z9
Telephone: (418) 684-5405
Toll-free: 1-888-266-2224
Fax: (418) 684-5208
E-mail: accident.insurance@inalco.com

Mortgage Loans

To obtain a loan

Montreal Office

Telephone: (514) 499-6680
Toll-free: 1-800-361-2173
Fax: (514) 499-6696

Quebec City Office

Telephone: (418) 686-7738
Toll-free: 1-888-368-7738
Fax: (418) 686-0120

For information on your contract or for all other inquiries

Customer Service

Telephone: (418) 684-5060
Toll-free: 1-800-463-4396
Fax: (418) 683-8090
E-mail: mortgageloans@inalco.com

Auto and Home Insurance

Industrial Alliance Auto and Home Insurance insures residents of the province of Quebec exclusively.

E-mail

You may e-mail a change of address, questions concerning your protection, your comments, or any other information to the following address:

serviceclient@iaah.ca

When you e-mail Customer Service, make sure to indicate your policy number so that we may perform the research or make the changes required. As soon as we have the answer to your question, we will transmit it to you by e-mail or telephone. All e-mails are handled during the regular business hours of the Customer Contact Centre.

General Contact Information

Industrial Alliance Auto and Home Insurance

925 Grande Allée West
Suite 230
Quebec City, Quebec G1S 1C1
Telephone: (418) 650-4600
Toll-free: 1-800-463-4382
Fax: (418) 650-4612
Toll-free: 1-877-650-4612

Business Hours

Customer Contact Centre

Our business hours meet your requirements—with courteous personnel at your service for over 60 hours a week.

From Monday to Thursday: from 8:30 a.m. to 8 p.m.
Friday: from 8:30 a.m. to 4:30 p.m.
Saturday: from 9 a.m. to 4:30 p.m.

Head Office Reception Desk

The reception desk at our head office (address above) is open from Monday to Friday, between 8:30 a.m. and 4:30 p.m.