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Filing a Claim – The Kiddy Plan
Before filing a claim, make sure that the insured on whose behalf you’re filing the claim is protected under the insurance coverage.
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Claim
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Via the representative:
Contact the insured's representative.
By phone:
Call one of the following numbers, between 8:00 a.m. and 5:00 p.m. (Eastern time), from Monday to Friday:
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Quebec City region: (418) 684-5405 |
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Other regions (toll free): 1-888-266-2224
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By mail:
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Complete, print and sign the claim form (PDF – 157 Kb). |
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Return the form, along with the necessary supporting documents, to the following address:
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Industrial Alliance Insurance and Financial Services Inc.
1080 Grande Allée West
Life and Health Claims (IRG 2506)
PO Box1907, Station Terminus
Quebec City, Quebec G1K 7M3
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The form, along with the proof and documents proving the diagnosis of critical illness must be provided to the Company no later than 90 days after the diagnosis.
The Company will remit the benefit payable under the terms of the contract to the contractholder or to the legal assignee.
All payments remitted under the terms of the contract will be made in legal Canadian tender.
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Questions? |
If you have any questions concerning a claim, contact customer service between 8:00 a.m. and 5:00 p.m., from Monday to Friday, at the following numbers:
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Quebec City region: (418) 684-5405
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Other regions (toll free): 1-888-266-2224
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