Industrielle Alliance, Insurance and Financial Services


Retour vers la page d'accueilHome Page|To Reach Us|Site Map|Available Positions|Français 

Search

Our Company Life's Turning Points Individual Products and Services Group Products and Services Careers Investor Relations
Individual Products and Services

Life Insurance

Mortgage Insurance

Critical Illness
      Insurance

Disability Insurance

Insurance Without
      Medical Examination

Accident Insurance for
      the Entire Family

Accident Insurance
      for Newborns

Critical Illness
      Insurance for Children

Life Insurance USA

Claim Forms

Calculators




Printer friendly version
 
Life and Health Insurance

To File a Complaint

Below are the steps to follow to file a complaint.

Step 1 - Agent

Step 2 - Client Service

Step 3 - Complaints Officer

Step 4 - OmbudService for Life & Health Insurance (OLHI)


Step 1 - Agent

To express your dissatisfaction with regards to a service or product, contact the agent whose name appears on your statements and notices. To express your dissatisfaction with the services provided by an agent, you may contact the branch manager of the agency listed on your statements and notices.

Step 2 - Client Service

If you were unable to obtain a satisfactory response after completing Step 1, contact the Client Service Department.

For Québec and Atlantic Provinces residents :

Industrial Alliance Insurance and Financial Services Inc.
Client Service, Individual Insurance
1080 Grande Allée West
PO Box 1907, Station Terminus
Quebec City, Quebec
G1K 7M3

Telephone: (418) 684-5000, extension 4605
Toll-free: 1-800-463-6236, extension 4605
E-mail: clientele@inalco.com


For Ontario residents :

Industrial Alliance Insurance and Financial Services Inc.
Toronto Service Centre
Client Service, Individual Insurance
522 University Ave., Suite 400
Toronto ON M5G 1Y7

Telephone: (416) 585-8862
Toll-free: 1-800-242-9751
E-mail: iat-client@inalco.com


For Western Canada residents :

Industrial Alliance Insurance and Financial Services Inc.
Vancouver Service Centre
Client Service, Individual Insurance
2165 Broadway W
Vancouver B.C.
V6B 5H6

Telephone: (604) 737-9384
Toll-free: 1-800-363-2166
E-mail: iav-client@inalco.com

Step 3 - Write the Complaint Officer

If the problem was not resolved, you may request a review by the Industrial Alliance Complaints Officer. The Complaint Officer examines complaints and proposes equitable solutions. All requests for reviews must be sent in writing to the Complaints Officer. Rest assured that your request will be treated in a confidential manner.

For Québec, Ontario and Atlantic Provinces residents :

Industrial Alliance Insurance and Financial Services Inc.
Head Office
Complaint Officer
1080 Grande Allée West
PO Box 1907, Station Terminus
Quebec City, Quebec
G1K 7M3


For Western Canada residents :

Industrial Alliance Insurance and Financial Services Inc.
Vancouver Service Centre
Complaint Officer
2165 Broadway W, PO Box 5900
Vancouver, BC
V6B 5H6

E-mail: ombudsman@inalco.com

Step 4 - OmbudService for Life & Health Insurance (OLHI)

If all of the previous steps have failed and the problem still persists, you may forward a written request for review by the OmbudService for Life & Health Insurance (OLHI).

OmbudService for Life & Health Insurance
Telephone: 1-888-295-8112
Website: www.olhi.ca

Please note that when requesting a review, you must provide a copy of all correspondence sent and received in the scope of the previous steps. All information exchanged during the course of the mediation process will remain strictly confidential.

Notice to Complainants in Quebec
In the province of Quebec, the regulatory body for financial institutions is the Autorité des marchés financiers. If you are dissatisfied with the process used to examine your complaint or the results of the examination, you may request that your file be transferred to the Autorité.

Autorité des marchés financiers
Telephone: (418) 525-0337 (Quebec City)
  (514) 395-0337 (Montreal)
Toll-free: 1-877-525-0337
E-mail: information@lautorite.qc.ca


 


Retour vers le haut de la page

 

 

 

 

 

 

Related Links

OmbudService for Life & Health Insurance (OLHI)


OLHI Information Services

Canadian Life and Health Insurance Association (CLHIA)


Consumer Publications


CLHIA Consumer Code of Ethics


AMT