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To File a Complaint
Below are the steps to follow to file a complaint:
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Step 1 - Lodge the complaint
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You can express your dissatisfaction by communicating
with us either by phone or in writing by mail, fax or e-mail. Your request
will be treated as a priority.
Industrial Alliance Auto and Home Insurance
Client Service
925 Grande Allée West, Suite 230
Quebec City, Quebec G1S 1C1
| Telephone: |
(418) 650-4600 |
| Toll-free: |
1-800-463-4382 |
| Fax: |
(418) 650-4649 |
| Toll-free: |
1-866-650-4649 |
| E-mail: |
serviceclient@iaah.ca |
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Step 2 - Complaints Examiner
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If you were unable to obtain a satisfactory
response after undertaking Step 1, you may make use of our complaints
examination process.
To do so, write to the Complaints Examiner.
Your letter must contain a description of the three following elements:
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The nature of the prejudice you feel
you were subject to
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The reproach you wish to make
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The corrective measures you feel should be taken
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An acknowledgement of receipt will be sent to
you within ten days of our reception of your letter. A thorough examination
of the complaint will be conducted and you will be sent a written response
within thirty days following the reception of all the information needed
to analyse the complaint.
Complaints Examiner
Industrial Alliance Auto and Home Insurance
925 Grande Allée West, Suite 230
Quebec City, Quebec G1S 1C1
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Step 3 - Autorité des marchés financiers
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In the province of Quebec, the regulatory body
for general insurance companies is the Autorité
des marchés financiers. If you are dissatisfied with the process
used to examine your complaint or the results of the examination, you
may request that your file be transferred to the Autorité.
| Autorité des marchés
financiers |
| Telephone: |
(418) 525-0337 (Quebec City) |
| |
(514) 395-0337 (Montreal) |
| Toll-free: |
1-877-525-0337 |
| E-mail: |
information@lautorite.qc.ca |
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