To enrol a new member, provide the employee with the Enrolment
Request (PDF - 36 KB) form, and have the employee complete the required
section and sign the Member Confirmation/Authorization section. As plan administrator, you must
complete the first part in full and ensure that the form is signed and submitted
to the following address, according to your administrative centre, within 31
days of the employee's eligibility date:
Montreal
Industrial Alliance Insurance and Financial
Services Administration department, Group Insurance 680 Sherbrooke Street
West,9th Floor PO Box 790, Station B Montreal, Quebec
H3B 3K6
Toronto
Industrial Alliance Insurance and Financial
Services Administration department, Group Insurance 522 University
Avenue Toronto, Ontario M5G 1Y7
How do I change a member's personal information and benefits?
For terminations, salary changes or changes in member categories, you must
complete the Notice
of Change (PDF - 114 KB) form. It is very important to indicate the effective
date of the change.
For name changes, changes of beneficiary, changes in a
family situation, or to add dependents, you must complete the Change
of Record (PDF - 147 KB) form and return it to the following address, according to your
administrative centre:
Montreal
Industrial Alliance Insurance and Financial Services Administration department, Group Insurance 680 Sherbrooke Street West, 9th Floor PO Box 790, Station B Montreal,
Quebec H3B 3K6
Toronto
Industrial Alliance Insurance and Financial
Services Administration department, Group Insurance 522 University
Avenue Toronto, Ontario M5G 1Y7
How do I handle late-entrants enrolments?
If the enrolment request is submitted after the eligibilty period, the
coverage on the member, spouse and dependent children is conditional on approval
of the evidence of insurability. You must return the Evidence
of Insurability (PDF - 109 KB) form duly completed and signed by the member
and dependents, if applicable, together with the Enrolment
Request (PDF - 36 KB) form and return it to the following address, according
to your administrative centre:
Montreal
Industrial Alliance Insurance and Financial Services Administration
department, Group Insurance 680 Sherbrooke Street West, 9th Floor PO Box
790, Station B Montreal, Quebec H3B 3K6
Toronto
Industrial Alliance Insurance and Financial Services Administration
department, Group Insurance 522 University Avenue Toronto, Ontario M5G 1Y7
Note: Industrial Alliance must
receive all the forms and information required before it can approve
requests for coverage to late entrants. However, for Quebec residents, we grant
health insurance coverage as of the date of receipt of the Enrolment
Request (PDF - 159 KB)
form.
In the case of a termination, when do benefits cease?
In the case of a termination, all benefits cease on the
member's last day of work. It is therefore important that you indicate the
member's last day of work as the termination date.
When are premiums due?
Premiums are due on the first day of the month after your premium notice
is generated. For plans administered at Industrial Alliance, you will receive
the premium notice one or two weeks before the payment due date.
For example, you should receive the premium notice for
your July premiums during the last week of June, and your premiums will be
payable on July 1.
The table below indicates the premium notice dates for
2009.
Billing Month
Premium Notice Date
Payment Due Date
January
Saturday, December 13, 2008
January 1, 2009
February
Saturday, January 24, 2009
February 1, 2009
March
Saturday, February 21, 2009
Macrh 1, 2009
April
Saturday, March 21, 2009
April 1, 2009
May
Saturday, April 25, 2009
May 1, 2009
June
Saturday, May 23, 2009
June 1, 2009
July
Saturday, June 20, 2009
July 1, 2009
August
Saturday, July 25, 2009
August 1, 2009
September
Saturday, August 22, 2009
September 1, 2009
October
Saturday, September 19, 2009
October 1, 2009
November
Saturday, October 24, 2009
November 1, 2009
December
Saturday, November 21, 2009
December 1, 2009
January
Saturday, December 12, 2009
January 1, 2010
Whom should I contact if I have questions or concerns?
Contact:
Industrial Alliance Insurance and Financial
Services
Customer Service, Group Insurance
Toll-free Telephone: 1-877-422-6487
From the Montreal region: (514) 499-3800
From the Toronto region: (416) 585-8921
E-mail:
Definitions
What is meant by “eligibility period"?
The eligibility period is the period of time an employee
must be employed by you before becoming insured under your group insurance
plan.
What is meant by “non-evidence maximum"?
The non-evidence maximum is the amount of insurance offered to a member
without any requirement that the member provide information about his or her
state of health. If a member requests a coverage limit in excess of the
non-evidence maximum, the member must complete the
Evidence of Insurability (PDF - 109 KB) form, and the coverage will only become
effective when Industrial Alliance has approved the evidence of
insurability.
What is meant by a “late entrant"?
A late entrant is any employee who does not complete an
application for insurance within 31 days of his or her date of eligibility.
These employees must be medically approved before they can become
insured.
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