|
At Industrial Alliance, we feel that
customer complaints are important and that it is our responsibility to
address them properly.
Industrial Alliance has set up a process for
handling complaints and resolving disputes that allows clients to obtain
answers and have their complaint treated in a fair manner in the event
that they are dissatisfied with a decision or service, if an error was
made while processing their file, if they have specific concerns or if
they wish to file a complaint.
 |
Steps to follow to file a complaint:
|
Individual products and services
Group products and services
|
